1. Full refunds
We refund 100% of the amount paid when:
- we reject your new listing in review, for example because the product is not built in India or is not an AI product;
- your payment went through but the bid could not be applied, for example because #1 was locked while you were paying;
- you were charged twice for the same bid, or charged without the bid being recorded.
You don’t need to ask for these refunds. We start them within 2 working days of finding the problem.
2. When bids are final
Once a bid has been applied to a live listing, it is final and not refundable. This includes when another maker later outbids you, when your rank falls, and when you remove your listing. A bid buys advertising placement from the moment it is applied.
3. Cancelling a bid
You can cancel a bid only before payment is complete, by leaving the checkout. If your new listing is still in review, you can email us to withdraw it and we will refund it in full.
4. How refunds are paid
Refunds go back to the original payment method through our payment partner. Banks usually show the money within 5 to 7 working days of the refund starting.
5. Questions
Email TODO: support@your-domain.in with the listing name and payment reference. We reply within 2 working days.